FAQ's

YOU MAY BE WONDERING...

When will my order ship?

Our products ship after 1-3 days after you placed the order.

Will I get an email with my order details?

Yes! We will send you an email as soon as your order is placed summarizing all the details.

Can I cancel my order?

An order cannot be canceled if it's already in processing status or shipped. However you can cancel before processing status or shipping.( Please Email us). 


What is the exchange/return policy?

Mad nature Shop will accept returns of unworn clothing items with original tags and clear garment packaging with SKU labelWe do not accept exchanges of any kind.

Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 

All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale and non-refundable.

  1. Email us with your order # and name with subject of (Refund Request).
  2. List your products and why you want to return it then we will contact you (usually within 24 hours) with our address to ship you item back with the original order invoice if possible.. .
  3. Once the return package is received and inspected for quality, a member from the Mad Nature Shop team will email you to confirm what has been done with the order.
  4. Please allow us 5 - 7 business days from the day we receive the returned package to process.
  5. Mad Nature shop will email you after return has been processed to confirm what has been done.
  6. If all is good, we will refund your item. Once we issue the refund, you will get an email showing all details and money will be deposited back into your account. 


What payment methods are accepted?

We accept all major credit cards from any country including:

Visa, MasterCard, American Express, Discover, Amazon pay, Apple pay, and PayPal Express.

Are there any additional fees I have to pay?

No handling/processing fees are ever charged.

My order won't go through, help!

Ensure that the billing address you entered matches that of your credit card.

How much is shipping?

$4.99 flat rate per order shipping or FREE shipping for orders over $59. 

 Worldwide (See the rate before checkout).  

Who ships my package?

 Your shipment will send by mail courier depending on the service available (Aramex - FedEx - UPS)

How fast is the delivery time?

Delivery time:

(USA )  2-5 Days 

Worldwide (10 - 20 Days)

Oops - I put the wrong shipping address!

If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.